We are one of the fastest growing IT Company and now we are looking for a dynamic people to fill up the position of :
Customer Service Supervisor
Responsibilities:
Job Specification:
Supervise the implementation of operation plan in ASC to be in line with SOP so as to achieve the agreed level of SLA and CSI
Follow up & provide the proposed recommendation to superior for decision making process on each customer complaint in order to ensure the achievement of SLA and CSI
Coordinate & monitor customer service (front desk) team in order to provide excellence customer service & solution for walk in customer
Execute program in ASC function of CSI, i.e. queuing system, uniform/groom, officer development program, good environment, etc., in order to increase level of Customer Satisfaction Index
Set up internal meeting for ASC team which related to Operation of ASC in order to achieve high performance of ASC Team
Provide weekly report which including on case quantity (closed and waiting collection), customer trend, SLA and front desk, Warehouse Transit & Bench Repair team performance to be submitted to Superior
Requirements:
Minimum Qualification:
Minimum Bachelor Degree in electrical engineering or industrial engineering
Minimum 5 years working experience in supervisory level
Experienced in Service Center Operation in Electronic or IT Industries
Proficient in English, verbal and written
If you meet the qualification, please send your resume with recent photograph, current and expected salary, to :
hrd@acer.co.id
Only short listed candidates will be notified
Prudential PRUsyariah
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